Support
We’re here to help
Questions about setup, billing or your plan? Reach us any of these ways — we usually reply within a few hours on business days.
Frequently asked
Do I need to keep my PC on?
The desktop Bridge runs on the PC next to TallyPrime and mirrors your data to the cloud. For the mobile app to show the latest data and to create vouchers, that PC and Tally should be running. Older data stays available offline on your phone.
Is there a free trial?
No trial — you pick a plan and start straight away after signup. Every plan includes the full product; they differ only by how many people can log in. Plans are billed annually with a GST invoice.
How is billing handled?
Payments are processed securely by Razorpay (UPI, cards, netbanking). We never see or store your card details. Prices are inclusive of 18% GST and a GST invoice is emailed to you.
Can I add my staff or accountant?
Yes. On Team and Business plans you can add staff logins (and a CA/accountant) from the app with role-based access — sales, purchase or accountant.
Can I use it on more than one PC?
Team and Business plans support multiple Bridge machines under one account, so home + office Tally both sync.
How do I get a refund?
See our refund policy. Email us from your registered address and approved refunds go back to the original payment method via Razorpay.